Privacy policy & website terms

Privacy policy

Please read through this privacy policy carefully before using our website.

Categories of personal information

We process the following personal information about you:

  • Your personal and contact details.
  • Details of any secondary contacts that help or represent you such as family, friends and Power of Attorney.
  • Records of your contact with us, including products and services you have purchased from us or shown an interest in.
  • Details of your property where we have visited to quote and survey.
  • Information about your health or if you are a vulnerable customer.

Source of personal information

We collect personal information from:

  • You directly and from any of your secondary contacts that help or represent you such as family, friends and Power of Attorney.
  • We may obtain information from other sources and organisations, including but not limited to credit reference agencies, publicly available directories (eg BT enquiries) to help improve our products, service or business.

Use of personal information

We use your personal information to:

  • Help us offer you relevant products and services by direct marketing communications. We’ll contact you by post, telephone, mobile phone, SMS, email and digital channels including social media. Offers may relate to any of our products and services as well as products and services offered by our business partners.
  • Share information with our business partners to offer you marketing communications relevant to other products and services you are interested in.
  • Manage any aspect of the product or service we supply to you.
  • Comply with legal and regulatory obligations, requirements and guidance.
  • Monitor and keep records of our communication with you and to update, correct, complete, amend or delete your personal information.
  • Provide insight and analysis of our customers in order to help us improve products or services or assess or improve our business operations.

We rely on the following legal basis:

  • Where it is needed to provide you with our products and services.
  • Where it is in our legitimate interests to do so.
  • To comply with legal obligations.
  • With your consent or explicit consent.

Other organisations we share personal information with

We share your personal information with:

  • Our business partners who offer products and services you are interested in, or other organisations who are a part of providing your products or services or operating our business.
  • Government and regulatory bodies such as HMRC.
  • Other organisations and businesses who provide services to us, including but not limited to, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of back office functions.

You can withdraw your consent at any time and ask us not to contact you by getting in touch with us. You can ask us not to pass your details to our business partners at any time by getting in touch with us. Please see our contact details listed below.

We may still need to contact you about the products and services we have supplied you with, such as to request payment for any outstanding money or debts you owe us, to honour any service or warranty obligations or to deal with any questions or issues about the products or services that you may later have.

Transferring personal information outside the UK or EEA.

We are based in the UK, but on an occasion that your personal information may be transferred outside the EEA we will make sure suitable safeguards are in place to protect your personal information.

When personal information changes or is incorrect

If your personal information changes or is incorrect you should get in touch and tell us so we can update our records. Please see our contact details listed below.

Do you have to provide your personal information to us?

We are unable to provide you with our products and services if you do not provide certain information to us.

Retaining personal information

We will retain your personal information:

  • For as long as we have reasonable business needs to manage our relationship with you.
  • For as long as our warranty and guarantees to you last and then for as long as someone could bring a claim against us.

Retention periods in line with legal and regulatory requirements or guidance.

11) Website cookies

By using this website, you consent to the use of cookies in accordance with our Cookies Policy. You will have seen a notification on your first visit to this website, although it will not usually appear on further visits. You may make changes to your consent at any time by following the instructions contained in the policy.

What are cookies?

A cookie is a small piece of data (text file) that a website asks your browser to store on your device to remember information about you, such as your language or login preferences. Those cookies are set by us and called first party cookies. We also use third party cookies, which are cookies set from a domain different to the domain of the website you are visiting.

12) Changes to this privacy notice

We may change this privacy notice from time to time by updating this page. We encourage you to check this privacy notice for changes when you visit our web site.

13) Contact us

By post: Absolute Mobility, Unit 3 Fairview Works, Newtown Road, Henley on Thames, Oxon RG9 1HG.

By telephone: 0330 912 8731.

By email: [email protected]

Website terms

Terms of website use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website, www.absolutemobility.co.uk, (“our site”), whether as a guest or a registered user. Use of our website includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy & Cookie Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and provides information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy & Content Standards, annexed to this document, which sets out how you can and cannot use our site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.
  • Information about us

Our site is operated by Absolute Mobility (“We”).

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status and that of any identified contributors as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • If you are a business user, please note that in particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.
  • If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity


We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards as notified to you from time to time.

If you wish to make any use of content on our site other than that set out above, please email [email protected].

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Acceptable Use Policy

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site;
  • any equipment or network on which our site is stored;
  • any software used in the provision of our site; or
  • any equipment or network or software owned or used by any third party.
  • Interactive services

We may from time to time provide interactive services on our site.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on our site and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

CGI Imagery

The details and specifications contained on this website have been prepared and provided in good faith. The details are for guidance only. All photographs, CGl’s, illustrations, plans, images, specifications, areas and dimensions indicated are approximate and indicative only, supplied in order to give a general impression of the proposed development. Absolute Mobility operates a policy of continuous improvement on development standards; features, specifications and elevational treatments may therefore vary from time to time.

Absolute Mobility limited reserves the right to alter any part of a development. Particulars described on this website should not be relied on as final without written confirmation from Absolute Mobility. Prospective buyers are advised to undertake their own enquiry, and contact us for further information, if this may influence their decision to purchase. No information or description in this website shall constitute a contract, part of a contract or warranty, nor may it be relied upon as a representation or fact.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
  • Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Contact us

To contact us, please email [email protected].

Thank you for visiting our site.